Continuous Glucose
Monitoring System

Support

Tutorials

FAQs

Download

Local Support

Contact Us

Paediatric HCP Prescribing Guidance

Tutorials

Setting up App

Secure internet access is required during setup

  1. Download the iCan App from App Store, Google Play or HUAWEI AppGallery.
  2. Open the App.
  3. Login or create an account.
  4. Follow App Instructions to setup and pair with the Transmitter.

iCan App

Pair with the Transmitter

1
Pull out the Transmitter Pack from the bottom of the Sensor Pack box.
2
Check the first 8 digits of the SN codes of the Sensor Pack and Transmitter match with each other ahead of pairing.
3
Open your App and make sure to turn Bluetooth on. Scan the QR Code on the Sensor Pack using your App.

Get Ready

1
Wash your hands with soap and water.
2
Choose an insertion site on the abdomen.

Caution: Avoid scars, moles, stretch marks, lumps and insulin injection sites. To prevent skin irritation, rotate sites between applications. Consider your comfort and activities.
3
Clean the insertion site with alcohol pads.

Caution: Let the alcohol dry before insertion.

Apply the Sensor

1
Peel lid completely off the Sensor Pack.
2
Place the Transmitter Pack on a hard, flat surface. Line up the blue mark on the Sensor Applicator with the mark on the Transmitter tray.
3
Firmly press the Sensor Applicator down into the tray until you hear a click and it comes to a stop.
4
Gently turn the safety switch from the “Locked” icon to “Unlocked” icon until you hear a click and can not turn further.

Caution: Do not press the white button in the middle once the Safety Switch is fully released to prevent unintended results or injuries.
5
Gently lift armed Sensor Applicator straight up.

Caution: Do not touch the adhesive tape.
6
Now the Sensor Applicator is ready for insertion.

Insert the Sensor

1
Place the armed Sensor Applicator over the chosen site.
2
Press the white button in the middle until you hear an injection sound.
3
Gently pull the Applicator away from your body.

Caution: Discard the used Applicator according to your local regulation.
4
Press the adhesive around the sensor so that it sticks securely to your skin.

Caution: Check your sensor site for bleeding after you insert the sensor. If there is bleeding that does not stop, remove the Sensor, apply steady pressure using sterile gauze until the bleeding stops.

After 15 Days, End Session

1
Remove the Sensor

Pull up the edge of the adhesive.
Slowly peel the adhesive away from your skin in one motion.
2
Disposal

Discard the used sensor according to local regulation.

FAQs

The GlucoMen iCan CGM System uses a small Sensor inserted under the skin to measure glucose levels in the interstitial fluid. Glucose readings are sent wirelessly to a mobile App, providing real-time glucose trends and alerts for high or low glucose levels.

The Sensor can be comfortably worn for up to 15 days before needing replacement.
If your CGM Sensor detaches, it should not be reapplied as this might lead to inaccurate readings. Use a new Sensor for continued accuracy.
Certainly! The system provides customizable alerts to notify you about high or low glucose levels, aiding in effective diabetes management.
You can exercise, swim, and shower with the CGM Sensor. Just make sure the Sensor is firmly attached, and avoid submerging it for extended periods. GlucoMen iCan CGM is rated IP28 waterproof (can be immersed up to a depth of 2.5 meters up to 2 hours).
Yes, the Sensor is water-resistant and can be worn while swimming or showering. It is designed to be immersed up to a depth of 2.5 meters for no more than 2 hours.
Yes, the GlucoMen iCan CGM System is intended for use by individuals aged 2 and older.
The iCan App provides detailed glucose information, including trend arrows and graphs to help you understand the direction and rate of glucose changes. It’s valuable to consult with a healthcare provider for personalized insights.
The GlucoMen iCan CGM System is suitable for both type 1 and type 2 diabetes. Always consult with a healthcare professional for personalized advice.
The system provides glucose readings every 3 minutes, offering real-time data on glucose trends and allowing for timely management decisions.
Some users may experience mild side effects like redness or itching at the Sensor insertion site, but these effects are generally temporary.
If you suspect inaccurate readings, refer to the troubleshooting steps in the user guide or contact customer support for assistance.
Yes, the system can be utilized temporarily based on individual needs and recommendations from your healthcare provider.

Absolutely! The GlucoMen iCan CGM system data is accessible via a smartphone App, providing convenient access to your glucose information anytime.
For more information and resources, please visit customer support or consult the user guide provided with your CGM system.

To set up the GlucoMen iCan CGM system, first install the GlucoMen App on your smartphone and create an account. Insert the Sensor as instructed in the user guide, and then pair the Sensor with the App using Bluetooth technology to start monitoring your glucose levels.

If you experience skin irritation from the Sensor adhesive, remove the Sensor and clean the area with mild soap and water. It is recommended to always rotate Sensor insertion site in order to minimize the risk for skin sensitization/irritation. Consult your healthcare provider for alternative adhesive options.

Yes, you can travel with your GlucoMen iCan CGM system. Keep plenty of spare Sensors and supplies, and ensure you have the App downloaded on your smartphone. The user guide also offers tips for traveling with the system, especially regarding airport security and temperature considerations.

To update the GlucoMen iCan CGM App, visit your smartphone’s App store and check for available updates. Regular updates may include new features, improvements, and bug fixes, enhancing the App’s functionality and user experience.

Local Support

UK/REPUBLIC OF IRELAND/NORTHERN IRELAND

A. MENARINI DIAGNOSTICS LTD
405 Wharfedale Road
Wokingham – Berkshire RG41 5RA
Tel. +44-1189-444100
GlucoMen® Careline:
(UK) 0800 243667
www.glucomen.com

SPAIN

MENARINI DIAGNÓSTICOS S.A.
Avenida del Maresme, 120
E-08918 Badalona – Barcelona (España)
Tel. +34-935071000
Fax +34-932780215
Línea directa de atención al cliente:
Tel. 900 301 334 / 93 507 10 44
www.menarinidiag.es
www.glucomen.com

GREECE

MENARINI ΔΙΑΓΝΩΣΤΙΚΑ
ΙΑΤΡΙΚΑ ΟΡΓΑΝΑ ΑΕΒΕ
Λ. Βουλιαγμένης 575
16451 Αργυρούπολη – ΕΛΛΑΔΑ
Τηλ. +30 210 9944950
Φαξ +30 210 9945029
Γραμμή Εξυπηρέτησης Διαβήτη:
801 11 44400
www.glucomen.com

Contact Us

Fill out the form to request assistance for GlucoMen iCan.

NB: Fields marked with * are mandatory to process your requests.

Select your country